Does SecureVideo support Pan-Tilt-Zoom (PTZ) cameras?

Support Center > Equipment Needed

Published 03/07/2014 at 10:03pm UTC

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Pan-Tilt-Zoom (PTZ) cameras are cameras which are capable of being controlled remotely to pan (rotate) or tilt, or zoom in or out. This can be particularly useful in telehealth applications, if the patient is unable to adjust the camera themselves, or if the clinician wants to examine the patient directly without making the patient stop and adjust the camera for them each time they need a different view.

See below the system requirements for our two videoconferencing engines: Zoom and VSee.

If you’re not sure which platform your account (or your host’s account) uses, check the installation button in the lower left hand corner of your Dashboard (if you have an account with SecureVideo) or your Waiting Room page (if you have been invited to a session through SecureVideo).



If using Zoom, please email from your account address to enable the PTZ compatibility feature. The following camera models or manufacturers are confirmed supported:

1. Logitech PTZ Pro camera

2. VDO360 HD PTZ USB cameras

3. VTEL HD 3000PTZ 

4. Vaddio RoboSHOT 12 HD PTZ camera



If using VSee, the following Pan-Tilt-Zoom (PTZ) cameras are confirmed supported:

1. Logitech PTZ Pro camera

2. Minrray Camera (UV820-USB 3.0) (purchase direct from VSee to avoid aspect ratio issues)

3. PTZOptics 20X-USB

4. HuddleCamHD 12X (discontinued)

5. Global Med i5770 PTZ camera


The first 4 cameras listed are connected by USB.


If using the Global Med camera, you will need a digitizer capture card to connect it to your computer. VSee, the videoconferencing app we use, currently supports Pinnacle Dazzle DVC-100 (only available refurbished), Osprey 100, Dazzle, and AverMedia Game Broadcaster HD C127. (The first two take composite and S-Video, the last one is HDMI.) You may also need a USB-to-serial adapter to make use of the motors. And be sure to flip the little switch on the bottom to D30 emulation mode! Lastly, please make sure to set the VISCA cable to a serial port that is less than or equal to 4 (i.e. COM1, 2, 3, or 4), as our program only scans up to COM4 for a connected PTZ camera. (You can change the serial port mapping in the device manager.) 



This article was last reviewed by our Support team on August 28, 2017.