How do I enable/disable desktop notifications?

Support Center > Tips and Settings

Published 01/09/2014 at 6:14pm UTC

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Details

If you are using Chrome, Firefox, or Safari, you can enable desktop notifications for when a patient comes online--you just have to have your browser running with your SecureVideo dashboard open in a tab. This way, you can be doing something entirely different on your computer, but you'll be notified when your patient is in your waiting room.

Desktop notification example

 

If you don't like desktop notifications, you can disable them too.

 

Answer

 

Chrome: Enable desktop notifications

1. Click on the "Videoconference tab" to navigate to your Dashboard.

 

2. Use the "Enable Notifications" button along the bottom of the Dashboard page.

Buttons at the bottom of the Dashboard

 

3. On the message that appears, use the "Enable" button in the lower right-hand corner.

Enable Desktop Notifications popup

 

4. A message will appear underneath the URL bar. Use the "Allow" button to confirm you want to allow desktop notifications.

The "Allow" button

 

5. Reload the page to complete the enabling process.

 

 

Chrome: Disable desktop notifications

1. Left-click on the lock symbol in the URL bar.

 

2. Click on the menu next to "Notifications" and then select "Always block on this site" from the drop-down.

Chrome notifications option: Always block on this site

 

3. Reload the page to save your setting.

 

 

 

Chrome: Re-enable desktop notifications

1. Left-click on the lock symbol in the URL bar.

 

2. Click on the menu next to "Notifications" and then select "Always allow on this site" from the drop-down.

Chrome notifications option: Always allow on this site

 

3. Reload the page to save your setting.

 

 

 

Firefox: Enable desktop notifications

1. Click on the "Videoconference tab" to navigate to your Dashboard.

 

2. Use the "Enable Notifications" button along the bottom of the Dashboard page.

Buttons at the bottom of the Dashboard

 

3. On the message that appears, use the "Enable" button in the lower right-hand corner.

Enable Desktop Notifications popup

 

4. A message will appear underneath the URL bar. Click on the "Show for this session" option and then select "Always Show Notifications" from the drop-down.

Firefox notifications option: Always show notifications 

 

5. Reload the page to save your setting.

 

 

 

Firefox: Disable desktop notifications

1. Left-click on the lock symbol in the URL bar.

 

2. Click on on the "Allow" option and then select "Block" from the drop-down.

Firefox notifications option: Block

 

3. Reload the page to save your setting.

 

 

 

Firefox: Re-enable desktop notifications

1. Left-click on the lock symbol in the URL bar.

 

2. Click on on the "Block" option and then select "Allow" from the drop-down.

Firefox notifications option: Allow

 

 

3. Reload the page to save your setting.

 

 

Safari: Enable desktop notifications

1. Click on the "Videoconference tab" to navigate to your Dashboard.

 

2. Use the "Enable Notifications" button along the bottom of the Dashboard page.

Buttons at the bottom of the Dashboard

 

3. On the message that appears, use the "Enable" button in the lower right-hand corner.

Enable Desktop Notifications popup

 

 

4. A message will appear underneath the URL bar. Use the "Allow" button in the lower right-hand corner of the message.

Safari notifications option: Allow

 

 

5. Reload the page to save your setting.

 

 

Safari: Disable desktop notifications

1. In the upper left-hand corner of your computer, click on "Safari." In the drop-down menu that appears, select "Preferences."

  • If you don't see "Safari" next to the Apple icon, click on any Safari window to make this your active application, and look again.

Safari's Preferences menu

 

 

2. Click on the "Notifications" tab, and then select "Deny" for SecureVideo's entry.

Safari notifications option: Deny

 

3. Reload the page to save your setting. 

 

 

 

Safari: Re-enable desktop notifications

1. In the upper left-hand corner of your computer, click on "Safari." In the drop-down menu that appears, select "Preferences."

  • If you don't see "Safari" next to the Apple icon, click on any Safari window to make this your active application, and look again.

Safari's Preferences menu

 

 

2. Click on the Notifications tab, and then select choose Allow for SecureVideo's entry.

Safari notification option: Allow

 

 

3. Reload the page to save your setting. 

 

 

This article was last reviewed by our Support team on December 29, 2014.