I cannot connect to my videoconference now but have connected before

Support Center > Troubleshooting Connection Issues

Published 01/08/2014 at 10:47pm UTC

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Symptom

If you've had a successful session before, but are running into an error trying to enter another session, you may have a process still running from a previous session.

 

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Possible Causes

If VSee didn't properly close after your last session, the system will not allow you to open another connection. However, you can forcibly end the application process through your Activity Monitor or Task Manager.

 

Resolution

 

 

Ending an active process: Windows 8 and 10

1. Your Task Manager will show you all of the processes that are currently running. Press Control (CTRLAltDelete to start your Task Manager, or right click on your taskbar and select Start Task Manager.

Right-click on the taskbar to start your Task Manager

 

 

2. You may need to click on "More details".

Task Manager - more details

 

 

3. Click on the Name column name to sort everything alphabetically and make it easier to find vsee.  Click on "vsee" once to select it, and then click on the "End Task" button in the lower right hand corner.

Screencap showing Task Manager

 

  

4. Rejoin your session.

 

 

Ending an active process: Windows XP, 7, and Vista

1. Your Task Manager will show you all of the processes that are currently running. Press Control (CTRLAltDelete to start your Task Manager, or right click on your taskbar and select Start Task Manager.

Right-click on the taskbar to start your Task Manager

 

 

2. Click on the Processes tab, and then on the Name column name to sort everything alphabetically and make it easier to find vsee.exe.  

 

Screencap showing Task Manager

 

 

3. Rejoin your session.

 

 

Ending an active process: Macs

1. Open a new Finder window. 

Screencap showing where to open a new Finder window

 

 

2. Open Applications -> Utilities -> Activity Monitor. (That is, select Applications from the Favorites menu. Then select the Utilities folder. Then open the application, Activity Monitor.)

 Screencap showing the filepath to the Activity Monitor on a Mac

 

 

3. Click on the Process Name column name to sort everything alphabetically and make it easier to find VSee.

 

4. Select VSee, and then click on the button in the top row, of a gray octogon with an "x" in the middle. If you did not find VSee, then you can try manually uninstalling VSee by following the instructions below.

Screencap showing the Activity Monitor on a Mac

 

5. Rejoin your session.

 

 

This article was last reviewed by our Support team on May 2, 2016.