Mac: Only my video tile is visible

Support Center > Troubleshooting Audio/Video Issues

Published 12/05/2013 at 4:24pm UTC

Page viewed 2702 times

Symptom

After clicking Join to Session and connecting to VSee, only your window is visible.  You can hear the other person but not see them.

Possible Causes

The other party's video window popped up behind yours.  This is a known issue with VSee on a Mac.

Resolution

Grab and slide your video window to reveal the other party's video. 

 

 

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