Recordings: Upload a recording file

Support Center > About SecureVideo Features

Published 01/28/2017 at 12:29am UTC

Page viewed 749 times

Details

The Recording Feature is available for an additional monthly fee, allowing sessions to be recorded by the session host. To request a quote to enable recording, or to disable recording on your account, please contact our Sales Team at (888) 200-7730, or info@securevideo.com .

 

The instructions below go over how to upload a video recording to your account for storage. (Supported files are less than 1 GB and either .webm or .mp4 file format.) If the upload feature is not already enabled on your account, please contact support@securevideo.com .

  

Any recordings stored with SecureVideo are stored in a HIPAA-compliant Amazon S3 vault. By default, they are accessible only to the session host and Account Administrators (and if enabled, clinical supervisors), but it is possible to allow users to securely share the recordings with other users. 

 

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Answer

1. Log into your SecureVideo account and click on the "Recordings" tab. 

Recordings tab

 

2. Scroll down to the bottom of the page and click on the "Upload Recording" button. 

Upload Recording button

 

3. Drag and drop the video file you want to upload into the blank space, or click on the blank space to browse your computer files and select one to upload. 

  • If you have the Account Administrator or Clinical Supervisor role, you can also select which user should be the owner of the recording. If you do not have one of these roles, your user account will be the owner of the recording. 

Upload recording file

 

 

4. Once you see the "Your upload completed successfully!" message, click "Close Tab" to leave this page, or "Upload Another" to upload another file. 

Success message

 

 

This article was last reviewed by our Support team on October 27, 2017.