Mac: Zoom or VSee can't be opened because it was not downloaded from the Mac App Store

Support Center > Troubleshooting Installation Issues

Published 06/28/2016 at 11:06pm UTC

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Symptom

Zoom and VSee are the two possible video platforms your SecureVideo account (or if you're invited to a session, your session host) could be using. If you have downloaded the videoconferencing app installer, but encounter one of these messages: 

 

Zoom installer blocked          VSee installer blocked

 

 

 

Possible Causes

You may have your security settings to only allow the installation of apps downloaded from the App Store, and not downloaded from anywhere else. 

 

Resolution

1. Click on the Apple icon in the upper left hand corner of your computer screen, and select "System Preferences". On the menu that appears, click "Security & Privacy".

Navigating to Security & Privacy settings on a Mac

 

 

2. On the menu that appears, there should be a message that Zoom or VSee was blocked. Click on the button "Open Anyway".

Zoom installer - open anyway

 

 

3. Continue installing according to instructions:

 

4. At the time of your session, if you are an

 

 

This article was last reviewed by our Support team on June 28, 2016.