Manage users: what are the available user roles?

Support Center > About SecureVideo Features

Published 11/10/2015 at 5:25pm UTC

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Account Administrators can create, edit, and delete users. 

 

This support article explains the different roles that an Account Administrator can give to new users.

 

Note: The role "Videoconference Clinical Supervisor" is only available by request. Please contact our Support Team by calling (888) 540-2829, or emailing support@securevideo.com 

 

Roles can be combined in any combination, but all account holders are required to have at least the "Videoconference Session Participant" role. Only the Account Administrator and Videoconference Session Host roles require an additional user license. 

 

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Answer

 

Account Administrator

Role requires a user license. Account Administrators 

  • can create, edit, or delete other Users
  • can enable or disable Listings for the account
  • can enable or disable Session Notes for the account
  • can access the Business Associate Agreement for the account
  • can add/edit/delete Account Services
  • can manage Recording Settings for the account (if enabled)
  • can view API keys (if enabled)
  • have all permissions of all other roles for the organization account

 

Videoconference Session Host

Role requires a user license. Videoconference Session Hosts

  • can schedule sessions for themselves
  • can view their own calendar
  • can manage their own contacts
  • can receive session proposals through Virtual Clinic
  • can start sessions
  • can create, edit, and delete their own Session Notes
  • can view, share, and delete their own Session Recordings
  • can view and delete E-Documents submitted to them
  • can create a listing in SecureVideo's public directory (if enabled)
  • can receive messages through a SecureVideo listing
  • can view own session history 

 

Videoconference Session Participant

Videoconference Session Participants

  • can join sessions ("enter the waiting room") of sessions scheduled by other Users
  • can propose sessions through Virtual Clinic (if enabled)
  • can manage relevant notification settings

Note: ALL account holders are required to have at least this role. 

 

Videoconference Session Scheduler For Other Hosts

Videoconference Session Schedulers For Other Hosts

  • can schedule sessions for any "Videoconference Session Host" user on the organization account
  • can view the full calendar (i.e., all planned sessions by any user in the organization account)
  • can manage contacts for any "Videoconference Session Host" user on the organization account
  • can view session history for any user on the organization account

 

Videoconference Clinical Supervisor

If enabled for an account, the Videoconference Clinical Supervisor

  • can view Session Notes for any "Videoconference Session Host" User on the organization account
  • can view and delete Recordings for any "Videoconference Session Host" User on the organization account
  • can view and delete E-Documents for any "Videoconference Session Host" User on the organization account
  • can create and delete E-Document templates to be used by any "Videoconference Session Host" User on the organization account
  • can add/edit/delete Custom Links
  • can view all recordings made by other users on the organization account (if recording is enabled)
  • can manage all recordings on the organization account (if recording is enabled), such as deletion date, sharing, and recording titles
  • can view session history for any user on the organization account

 

Account Billing Manager

Account Billing Managers

  • can view the account balance and payment history
  • can view invoices (which contain session history) 
  • can download invoices as PDFs
  • can download invoices as Excel spreadsheets
  • can edit the credit card used on the organization account
  • can receive notifications when the credit card on the account has been charged
  • can view the pricing for the organization account
  • can view the number of available licenses for the organization account
  • can manage the Get Paid Online feature for the organization account

 

This article was last reviewed by our Support team on May 1, 2017.