Cookies: Why do I keep seeing the "Download and Install Zoom/VSee" message?

Support Center > Tips and Settings

Published 07/02/2015 at 8:12pm UTC

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Details

If you've already installed our videoconferencing app, but are still seeing this message when you log in or land on the waiting room page:

Download and Install Zoom message          Download and install VSee message 

 

Answer

It's possible that you may have your cookies disabled or recently deleted, or you may be using a different browser than the one you used to download VSee the first time.

 

When you click on the blue "Download Zoom/VSee" button or "Zoom/VSee is Already Installed" buttons, our website drops a "cookie" in your browser for the subdomain that you are on. These aren't the delicious cookies that tempt you from afar--it is a piece of data that tells your browser not to display this message again.

  • If you have cookies disabled, you will always see this message when you refresh your dashboard or waiting room page.
  • If you have cookies enabled, but your browser deletes them every time you close a window, you will see the message again when you open a different window.
  • If you have recently deleted your cookies, you will continue to see this message until you click "Download Zoom/VSee" or "Zoom/VSee is Already Installed" again and it drops a new cookie in your browser.
  • If you are using a different browser, or accessing a different subdomain, you will continue to see this message until you click "Download Zoom/VSee" or "Zoom/VSee is Already Installed" again and it drops a new cookie in your browser. (e.g., if the URL bar says "hub.securevideo.com", that is different from "mainstreetclinic.securevideo.com")

 

Cookies are normally enabled by default in browsers, but if you would like to check, here are links to the support pages of common browsers. (You don't have to allow all cookies, but you should allow it for the subdomain your sessions will be held on.)

 

If none of the above pages helped you, or you'd rather just ask us, please do! Email us your browser information (support@securevideo.com) and we can reply back with instructions for your particular settings.

 

This article was last reviewed by our Support team on April 29, 2017.