VSee Audio/Video Settings: Windows computers

Support Center > Tips and Settings

Published 04/09/2015 at 10:55pm UTC

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Details

Here are instructions and tips for adjusting your audio and video settings during your videoconference. These can be useful if you are interested in:

 

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Answer

 

Find your audio and video settings

There are two way to find your audio and video settings

1. If your video tile is popped out, hover your mouse over your own video window (i.e., your own face), so that a panel appears at the bottom of it.  Then, click on the gear icon, and select Audio and Camera Setup... from the drop-down menu.

2. If both video tiles are in the same VSee window as seen in the image below to the right. Click on the gear icon along the bottom, and select Audio and Camera Setup... from the drop-down menu.

 

 settings           within window

 

 

3.  From the menu that appears:

 Screencap showing the Audio and Camera Setup menu

 

  • Microphone: If you see green lines on the video preview when you speak, then your microphone settings are correct. If you don't see any green lines, click on the down arrow (circled in red) to choose another microphone. NOTE: If your microphone setting is correct, but you are still not registering sound, uncheck the box next to Automatically adjust my volume, and ensure that the volume level is not set to zero. 
  • Speaker: If you hear a sound when you click on the play button here, then your speaker settings are correct. If you don't hear any sound, check to make sure that your computer volume is turned up high and try again, or click on the down arrow next to the speaker device to choose another set of speakers (like your headset). If you can't hear the test sound, but your computer plays other sounds, try checking to make sure your drivers are working properly.
  • Camera: If you can see yourself, then your camera settings are correct. If you don't see yourself, click on the down arrow next to the current camera device name to choose another camera.

 

 

Mute your microphone or camera

1. Hover your mouse over your own video window (i.e., your own face), so that a panel appears at the bottom of it. 

2. Or hover the mouse over the bottom of the VSee window.

Screencap showing what the panel looks like and where it is located on the video tile    vsee window

 

2. To mute or unmute your microphone, click on the microphone icon in the lower left hand corner or if within the main VSee window, click in the middle along the bottom. Below are images of the microphone icon when it is on (left) and when it is muted (right) as well as in the middle muted:

on     n       mute mic and camera

 

3. To turn your camera on or off, click on the camera icon in the lower left hand corner or if within the main VSee window, click in the middle along the bottom. Below are images of the camera icon when it is on (left) and when it is muted (right) as well as in the middle muted:

on      Screencap showing a muted camera    mute camera mic

 

 

Adjust your video resolution

1. Hover your mouse over your own video window (i.e., your own face), so that a panel appears at the bottom of it. 

Screencap showing what the panel looks like and where it is located on the video tile       

 

 

2. Click on the gear icon in the lower right-hand corner, and select Video Settings from the drop-down menu, then Resolution, and then choose the desired resolution.

  • If you want sharper quality, increase your resolution (to High or, if your camera supports it, HD).
  • If you want to compensate for a slow or intermitten internet connection, decrease your resolution (to Default or Low). 

Screencap showing the path to changing your video resolution

 

 

This article was last reviewed by our Support team on August 16, 2017.