Uninstall VSee: Android phones

Support Center > Troubleshooting Connection Issues

Published 04/08/2015 at 8:06pm UTC

Page viewed 2391 times

Symptom

Uninstalling and reinstalling VSee can solve a variety of mysterious issues.

Possible Causes

Resolution

1. Click on the Play Store icon to open the Google Play Store.

 Screencap showing what the Google Play Store icon looks like

 

2. Search for VSee, and click on the VSee icon to be taken directly to the app page.

Screencap showing how to search for VSee 

 

 

3. Click on the Uninstall button.

Screencap with a red arrow pointing at the uninstall button

 

4. Click OK to confirm that you would like to uninstall the app.

Screencap showing the confirmation popup

 

 

5. Once VSee has finished uninstalling, you should see its Google Play page again. Click on Install.

Screencap showing the install button

 

 

6. Click Accept to start the installation process.

Screencap showing the Accept button

 

 

7. Once it has finished installing, the screen should look like this again:

Screencap showing the app is installed

 

 

8. You don't have to open the application after installing it--as soon as the host clicks Connect, or a participant clicks Enter Waiting Room, SecureVideo will automatically launch VSee for you. Close the Play Store.

 

This article was last reviewed by our Support team on April 22, 2016.