Uninstall VSee: iPads/iPad-minis

Support Center > Troubleshooting Connection Issues

Published 04/08/2015 at 8:00pm UTC

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Symptom

Uninstalling and reinstalling VSee can solve a variety of mysterious issues.

Possible Causes

Resolution

1. Touch the VSee icon until an "x" appears on it and it begins to shake.

 Screencap showing what the VSee icon looks like

 

2. Touch the "x" on the VSee icon. A prompt will appear to tell you that all the data will be deleted, but just confirm Delete.

 

3. Click your home button to return the other icons to normal.

 

4. Follow the instructions in the support article, Install VSee: iPads and mini-iPads to reinstall VSee.

 

This article was last reviewed by our Support team on April 29, 2016.