Uninstall VSee: Windows 8/8.1

Support Center > Troubleshooting Connection Issues

Published 04/08/2015 at 7:19pm UTC

Page viewed 2107 times

Symptom

Uninstalling and reinstalling VSee can solve a variety of mysterious issues.

Possible Causes

Resolution

1. Click on the Windows icon in the lower left-hand corner of your screen. (If you don't see this icon on your screen, use the key with the Windows logo on your keyboard.)

Screencap showing where to find the Windows button

 

2. When it brings you to the main menu, click on the search icon in the upper right-hand corner (outlined in red below).

Screencap showing search icon in upper right hand corner of the Windows 8 menu

 

 

3. In the search field, enter this: %appdata%

You should see a Roaming folder appear as an option. Click on it.

 

Screencap showing the search field and resulting folder

 

 

4. Open the folder that you find, and look for a folder called VSeeInstall.
 
Screencap showing folder names 

 

 

5. In the VSeeInstall folder should be a file called vseeUninstall.exe. Double-click on it to run it, and it should uninstall. (You should get a confirmation notice; close it.)

 

Screencap showing different files and the vseeUninstall.exe file 

 

 

6. Now reinstall VSee. Please see the following articles for instructions:
 
 
 
This article was last reviewed by our Support team on May 2, 2016.