Billing: what we bill and how to view/change your plan

Support Center > About SecureVideo Accounts and Service

Published 05/29/2015 at 11:25pm UTC

Page viewed 2541 times

Details

A session becomes billable as soon as there is a mutual connection.

  • If using our Zoom platform, sessions which have been running for more than 10 hours are automatically ended. Users can create another session right after.
  • If using our VSee platform, sessions are not automatically ended after any amount of time. 

 

Session cost is dependent on your account plan. If you're unsure of your account plan, and are an administrator on the account, you can always review your plan details from your account.

 

See our website to compare the full details and prices of each of our account plans. You may also be interested in:

 

Answer

1. Click on the Profile icon in the upper right-hand corner, and select "My Account" from the dropdown menu.

 

 

2. Click on the"View" button in the Pricing box.

 

3. The first half of the page will display your current plan details:

 

 

4. If you are on a Value plan, you can scroll down to the bottom of the page to upgrade to Unlimited.

  • Legacy Free plan users will not be able to upgrade through the website.
  • If you are already on an Unlimited plan and wish to switch back to Value, please contact support@securevideo.com or call our support team at (888) 540-2829. 
  • To make any other changes to your plan or request a new custom quote, please contact info@securevideo.com or call our sales team at (888) 200-7730.  

 

Example of current plan:

 

 

Example of upgrade option to Unlimited:

 

This article was last reviewed by our Support team on May 30, 2017.