Android/VSee: Video feed is black

Support Center > Troubleshooting Audio/Video Issues

Published 06/30/2015 at 6:38pm UTC

Page viewed 2097 times

Symptom

When launching a session on VSee, your screen is black where your own video feed should be, and the other person cannot see you. 

 

Possible Causes

VSee may not have properly connected to your front camera. You can prompt VSee to look again for your front camera by switching to the back camera, and switching again to the front camera. 

 

Resolution

1. Tap on the camera icon along the bottom of your screen.

Camera icon along top of the screen

 

2. In the "Flip Camera" section, tap on "Front" to switch to the back camera.

"Front" camera

 

3. Then tap on "Back" to switch again to the front camera.

"Back" camera

 

If this doesn't resolve the issue, try swiping VSee out of your background applications, and start the session again. 

 

 

This article was last reviewed by our Support team on April 25, 2016.