Windows XP: "Windows cannot access the specified device, path, or file..."

Support Center > Troubleshooting Installation Issues

Published 04/30/2015 at 11:07pm UTC

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If you have a Windows XP computer and receive this message when trying to install VSee (our videoconferencing app):

"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

Possible Causes

You may be running an older version of Windows XP that VSee is not compatible with. 


To resolve this error, you will need to upgrade to Windows XP Service Pack 3. View Microsoft's instructions on their website here, which includes a link to their Download Center. (However, please note that the Windows XP operating system is no longer supported by Microsoft.)


This article was last reviewed by our Support team on April 30, 2015.