Mac: VSee icon is in a circle with a slash through it

Support Center > Troubleshooting Installation Issues

Published 06/18/2016 at 12:36am UTC

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Symptom

If when installing VSee, our videoconferencing app, you see the icon in a circle with a slash through it:

VSee icon in a circle with a slash through it

 

 

Or when viewing your Applications folder,

VSee icon in a circle with a slash through it

 

Possible Causes

Your Mac computer may have an operating system that's unsupported by VSee. VSee is compatible with OS X 10.7 (Lion) or later.

 

Note: Apple's last security update for 10.6 was in September 2013, and Apple formally discontinued support for this operating system version in February 2014.

 

Resolution

If you are running OS X 10.5 (Leopard) or earlier, you will need to first upgrade to OS X 10.6.8 (Snow Leopard) in order to upgrade to a more recent version through the App store. You can purchase an upgrade disc from the Apple store for a small fee.

 

If you are running OS X 10.6 (Snow Leopard), you can upgrade for free to Apple's latest operating system, OS X 10.10 (Yosemite), by visiting the App Store. For more details, visit the Apple website. (Don't forget to backup your computer first!)

  

If you are running OS X 10.6.8 and would like to upgrade, but not all the way to Yosemite, you may purchase upgrade discs for different versions from the Apple Store:

 

 

NOTE: As of June 5, 2015, the current version of VSee is still compatible with the version previously installed on computers running OS X 10.6.8, but this support is subject to change at any time. The only way to be sure of continued compatiblity is to upgrade your computer to OS X 10.7 or later. If absolutely necessary in the short-term, you may download an old version of VSee.

 

 

This article was last reviewed by our Support team on June 9, 2015.