Windows: Built-in webcam not detected in VSee (Cyberlink YouCam logo)

Support Center > Troubleshooting Audio/Video Issues

Published 05/16/2015 at 12:09am UTC

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Symptom

If your video window is displaying a CyberLink YouCam logo instead of your face (and you are NOT able to select another device):

 

Cyberlink YouCam logo instead of video feed

 

Possible Causes

Then your computer's built-in webcam software (CyberLink YouCam) is conflicting with the videoconferencing app that we use (VSee). You will need to disable the "CyberLink WebCam Virtual Driver" (or similar).

Resolution

 

 

Windows 10

1. End your session.

 

2. Click into the search bar in the lower left-hand corner of your screen to search your files and folders. Search for "Device Manager" and then click on the name in the search results.

Search bar

 

 

3. Click on the arrow next to "Sound, video and game controllers" to expand the menu. Right-click on "CyberLink WebCam Virtual Driver" (or a similar name with "CyberLink" in it) and select "Disable". 

CyberLink YouCam Virtual Driver in Device Manager

 

 

4. Start your session again.

 

 

Windows 8

1. End your session.

 

2. Click on the Windows icon in the lower left-hand corner of your screen. (If you don't see this icon on your screen, use the key with the Windows logo on your keyboard.)

Where to find the Windows button

 

 

3. When it brings you to the main menu, click on the search icon in the upper right-hand corner (outlined in red below).

Search icon in upper right hand corner of the Windows 8 menu

 

 

4. In the search field, enter "Device Manager" and select its name in the search results.

Device Manager in search results

 

 

5. Click on the arrow next to "Sound, video and game controllers" to expand the menu. Right-click on "CyberLink WebCam Virtual Driver" (or a similar name with "CyberLink" in it) and select "Disable". 

CyberLink YouCam Virtual Driver in Device Manager

 

6. Start your session again.

 

 

Windows 7/Vista/XP

1. End your session.

 

2. Click on the Windows icon in the lower left-hand corner of your screen to search your files and folders. Search for "Device Manager" and then click on the name in the search results.

Device Manager search

 

 

3. Click on the arrow next to "Sound, video and game controllers" to expand the menu. Right-click on "CyberLink WebCam Virtual Driver" (or a similar name with "CyberLink" in it) and select "Disable". 

Where to find the CyberLink WebCam driver

 

 

4. Start your session again.

 

 

This article was last reviewed by our Support team on February 3, 2017.