Install VSee: Windows and Chrome

Support Center > Installation Instructions

Published 02/13/2015 at 4:59pm UTC

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Details

VSee download and installation instructions for Windows computers using the Chrome browser.

 

If your host is using our VSee platform, you must have VSee Embedded downloaded from our website and installed on the device you will use to participate in a session. This process only needs to be done once per device. 

 

NOTE: VSee Embedded and regular VSee are two different programs. Our service works specifically with VSee Embedded, downloadable from our website. If you downloaded the regular application from the VSee.com website, you will not be able to connect to sessions scheduled by our service. (However, VSee Embedded can be used with your personal VSee account just fine.)

 

You will be automatically prompted to download and install VSee Embedded when attempting to join a meeting but we recommend going through the process below and testing the connection/audio/video ahead of time to be sure everything is working before an actual session. If you have any questions, or would like to schedule a test session, please don't hesitate to contact the support team at (888) 540-2829, or email us at support@securevideo.com (please include your timezone and that you want to test VSee).

 

 

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Answer

1. If you are an account holder, log in--you will automatically be shown your Dashboard. In the lower left-hand corner of the page, use the "Install VSee" button. (If you're logged in but on a different page, click on the "Videoconference" tab to navigate to your Dashboard.)

Install VSee button 

 

If you are a guest for an upcoming session, you can download VSee from our main Support page, using the "Install VSee" button in the lower-right hand corner.

Install VSee button on the support page 

 

 

2. On the message that appears, use the "Download VSee" button in the lower right-hand corner.

Download and Install VSee message

 

 

3. In the lower left-hand corner of your Chrome window, you should see vsee.exe start to download, with an estimate for how long it will take. When it has finished downloading, click on vsee.exe.

vsee.exe downloading        vsee.exe finished downloading

 

 

4. In the security prompt that appears, click "Run."

Open File - Security Warning

 

 

5. If you see an "Installation completed." message, the installation should be successful. (If you don't have administrative privileges or you're not sure, you may want to test that VSee will launch.)

  • The installation completed message may be hidden behind another window; if you see a green icon with a white "V" on your taskbar, click on it, and this message should appear on top of any other windows.

Installation completed message

 

 

TIP: The first time that you launch a session from Chrome, it will ask you for permission to launch. Tick the box next to "Always open links for URL:VSee Launcher" before clicking "Open URL:VSee Launcher" to allow VSee to start, and to prevent the message from appearing again.

Chrome prompt to open VSee

 

 

This article was last reviewed by our Support team on January 25, 2017.