Mac: Built-in camera not working

Support Center > Troubleshooting Audio/Video Issues

Published 10/22/2014 at 11:54pm UTC

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Symptom

You have used your Mac to videoconference before, but now you cannot find your camera in your video settings.

 

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Possible Causes

Each time you use a program that uses your webcam, your computer launches a background process (called VDCAssistant or AppleCameraAssistant), to manage the connection and control of the camera. The process should quit when you quit the program, but every now and then, it needs a little nudge. 

 

If you usually put your computer to sleep instead of shutting it down, restarting your computer may fix this issue automatically. Otherwise, you can follow the steps below to manually end this process.

 

Before starting these instructions, please end your current session, and quit any program that might also be accessing your camera.

 

Resolution

1. Open a new Finder window. 

Screencap showing where to open a new Finder window

 

 

2. Select Applications from the Favorites menu. Then select the Utilities folder. Then open the application, Activity Monitor.

 Screencap showing the filepath to the Activity Monitor on a Mac

 

 

3. Make sure you are viewing "All Processes". (Should display next to or underneath "Activity Monitor".)

Mac OS 10.9 or later: In the upper left hand corner (next to the Apple icon), you should see Activity Monitor. A few options to the right, you should see View. Click on it, and then select All Processes from the dropdown. 

Screencap showing "All Processes"

 

Older Mac versions: Click on My Processes, and then select All Processes from the dropdown.

Screencap of Activity Monitor processes

 

 

 

4. Look for either VDCAssistant or AppleCameraAssistant, and then click on the button in the top row, of a gray octogon with an "x" in the middle. (If prompted, confirm that you want to Force Quit.)

  • VDCAssistant: if you are using a UVC webcams or an internal iSight camera
  • AppleCameraAssistant: if you are using a FaceTime HD camera

Also possible but less common:

  • AVCAssistant (DV FireWire cameras)
  • IIDCVideoAssistant (IIDC FireWire cameras, such as the original iSight)

NOTE: Older Mac versions will have a red octogon but no "x" in the middle.

 

VDCAssistant or AppleCameraAssistant

 

 

Then join your session again.

 

 

This article was last reviewed by our Support team on April 27, 2016.